Terms & Conditions

Welcome to our website. By continuing to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which, together with our Privacy Policy, govern Bloom House Sdn Bhd (“BloomHouse”, “we”, “us”)’s relationship with you in relation to this website.

Registered Address: 14, Jalan 5/108C, Taman Sg Besi, 57100 Kuala Lumpur
You/Customer: Refers to the user or viewer of this website

Website Use

  • The content of this website is for general information only and subject to change without notice.
  • We do not provide any warranty or guarantee as to the accuracy, performance, completeness, or suitability of the materials provided. You acknowledge that such materials may contain inaccuracies or errors.
  • Your use of materials from this site is at your own risk. You are responsible for ensuring that any product, service, or information meets your specific needs.
  • All materials (e.g., images, layout, graphics) are owned or licensed by us. Unauthorized reproduction is prohibited.
  • All third-party trademarks are acknowledged.
  • Unauthorized use of this website may result in a claim for damages and/or be a criminal offense.
  • External links are provided for convenience and do not imply endorsement. We are not responsible for their content.
  • You may not link to this website without our prior written consent.
  • Use of this website is governed by the laws of Malaysia.

Order Acceptance Policy

  • All orders are subject to acceptance by BloomHouse.
  • We reserve the right to reject any order at our sole discretion. In such cases, a full refund will be issued.

Delivery Policy

1. Regional Delivery

We currently deliver only within Klang Valley. Deliveries to other states are subject to acceptance by BloomHouse. Contact us at +60 3 7984 2222, whatsapp +6016 263680 or info@bloomhouse.com.my if you wish to deliver to an area not covered.

2. Delivery Area

  • Covers most areas in Klang Valley.
  • Additional fees may apply for selected areas.
  • 👉 View Shipping & Returns Info
  • For Rawang, Nilai, Seremban or neighboring areas, contact us.

3. Cut-Off Times

  • Orders before 3:00 PM (Mon–Fri) and before 1:00 PM (Sat): eligible for same-day delivery if schedule allows.
  • Orders after cutoff times: subject to availability or delivered next working day.
  • Special arrangements: contact us to check availability.

Office Hours: - Mon–Fri: 9:00 AM – 6:00 PM - Sat: 9:00 AM – 1:30 PM - Closed on Sundays & Public Holidays

Special deliveries are available upon request.

4. Delivery Time Slots

Day

Office Address

Residential Address

Monday - Friday

 9:00 AM – 5:00 PM 9:00 AM – 6:00 PM

Saturday

9:00 AM – 1:00 PM*

 9:00 AM – 6:00 PM
Sun/Public Holidays 9:00 AM – 2:00 PM* 9:00 AM – 2:00 PM

*Please indicate office hour in remarks during checkout. Timing is subject to our delivery schedule and route.

5. Peak Season Delivery

  • For major events (CNY, Hari Raya, Valentine’s Day, Mother’s Day), order at least 3 days in advance.
  • We’ll attempt to meet timing requests, but exact times are not guaranteed.
  • Orders delivered in batches based on delivery routes.

6. Delivery Practice

  • Orders are delivered to the provided address, not necessarily to the named recipient personally.

7. Super Peak Season Pricing

  • During Valentine’s Day (14 Feb), flower prices (especially roses) increase significantly.
  • Price adjustments are made 2–3 weeks prior.
  • Only items from the Valentine’s Day Collection will be accepted for delivery during this period.
  • Other orders may be cancelled and refunded.

8. Other Conditions

  • We may change the delivery method without notice.
  • Address changes must be submitted by 12 PM, one day before delivery.
  • Incorrect addresses not updated in time are not eligible for refunds.
  • Delivery fee differences:
    • Lower: refunded as reward points
    • Higher: top-up required
  • The sender is responsible for ensuring recipient availability at delivery location.
  • Re-delivery may incur additional charges.

Order Changes

  • Inform us by 12 PM, two days before the delivery date for any changes.
  • Changes include product design, address, recipient info, and message card.
  • Contact: +60 3 7984 2222 / whatsapp +6016 2613680 / info@bloomhouse.com.my

Substitution Policy

Due to imperfect market conditions, BloomHouse reserves the right to replace any item (flowers, food, greenery, vases, wrapping, toys, baskets) with an equal-value item depending on stock availability.

BloomHouse is not responsible for typographical errors or variations in photos vs actual items. While we uphold quality, seasonal availability may affect final product appearance.

Cancellation & Refund Policy

  • Cancellation must be made by 12 PM, two days before delivery.
  • Refunds will be processed within 14 days.

Promotions / Discounts

  • Valid only during specified promotional periods.
  • No retroactive discounts.
  • Subject to availability; can be withdrawn without notice.
  • Personalized offers are non-transferable.
  • Discount codes are not valid for:
    • Promotional items
    • Valentine’s Day Collection
    • Mother’s Day Collection

Circumstances Beyond Our Control

1. Adverse Weather

  • Delivery delays due to weather (rain, flood, etc.) are not eligible for refunds.
  • Re-delivery may incur additional fees.

2. Force Majeure

BloomHouse is not liable for delays or failures caused by: - Natural disasters - War, riots, terrorism - Government actions - Fire, explosion, flood, fog - Power/telecom failure - Supplier or courier delays - Theft, strikes, or unforeseen events